Privacy Policy.

Your privacy is important to us, so Zyggy app/Pluto Creative Labs  Limited, has created the following Privacy Policy ("Policy") to let you know what information we collect when you use Zyggy, why we collect it and how we use it.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site.

When this Policy mentions "We", "Us," and "Our" it refers to Zyggy app/Pluto Creative Labs Limited and its subsidiaries and affiliates.

This Privacy Policy is governed by our Terms of Service.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at hello@zyggy.co.

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.

  • Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Phone, Username, Passwords, Personal Number, Address.

  • Communications, Chats, Messaging. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, transaction history, etc.

  • Payment Information. To use Zyggy, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Name and surname.

  • Login information. We collect and process log in information

  • Other Personal Information Provided by You. We may collect other data provided by You from surveys, feedback, financial information and other similar data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use Zyggy or contact us directly we may collect information including your personal information about how you use our services, and the services You use.

This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of Zyggy.

  • Log data and Device information. We automatically collect log data and device information when you access and use Zyggy, even if you have not created an Account or logged in. That information includes, among other things: Operating system, Date/time stamp.

  • Tracking technologies and Cookies. We use Device ID, Customer number. We also automatically collect information about device’s operating system, .

  • Publicly available personal Information.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through Zyggy for a number of reasons, including to:

  • to identify user

  • to create account

  • to create trusted environment

  • to create statistics and analyze market

  • to stay connected

  • to customize marketing

  • to send billing information

  • to manage user transactions

  • to contact user

  • to improve services

  • to ensure data security and prevent fraud

  • to comply with applicable laws

  • to request feedback

  • to post testimonials

  • to provide support

We will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. DIRECT MARKETING

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us or we have collected or generated from other sources as described below.

If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by following the instructions to unsubscribe in the received email, clicking on a link for that purpose at the bottom of our e-mail with the newsletters.


5. COOKIES

We may use mobile tracking technologies or website cookies to improve user experience of the App or Site.

6. INFORMATION FROM MINORS

The Zyggy app and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our App or Services.

We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

7. SENSITIVE INFORMATION

We may collect sensitive information such as personal information, information on previous offenses and convictions, financial information, gender, biometric data etc. We may also collect information from your device.

Where we do that, we shall collect, process and store the data in accordance with Data Protection laws.

8. PAYMENT INFORMATION

To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy.

9. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information as long as we need it to provide services to you and up to 5 years after account termination.

10. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by us, the transmission of information via internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at hello@zyggy.co.

11. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

  • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below.

  • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.

  • The right to object the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.

  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

  • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

12. APPLICATION OF POLICY

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

13. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site/App and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

14. ACCEPTANCE OF THIS POLICY

We assume that all Users of Zyggy and its services have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using Zyggy. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 13. Continued use of Zyggy and its services implies acceptance of the revised Policy.

15. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at the details as indicated above